Help
General Information
Placing an order
Customer service representatives are available to serve you 8:00 a.m. to 4:30 p.m. Eastern Time on weekdays other than holidays. Call 800.356.3072 (U.S. only) or email us at orders@chemetrics.com. We accept Visa, MasterCard and American Express.
COVID Policy Notice
Manufacturing
All products manufactured by:
CHEMetrics
4295 Catlett Rd
Midland, VA 22728
Technical Assistance
For technical assistance email us at technical@chemetrics.com
Discount Inquiries
For discounting inquiries and distributor information email us at marketing@chemetrics.com
Shipping Policies
Order Status
Shipments are FOB Midland, Virginia. Title to merchandise passes to customer when it leaves the manufacturing facility. Shipment confirmation and tracking information are shared by email. To check the status of your order, please contact us at 800.356.3072 or orders@chemetrics.com.
Sales Tax
Shipments to customers in certain states are subject to sales tax except for customers who have provided us with a copy of a tax exemption certificate. If your organization maintains tax-exempt status for state sales tax, provide a copy of your sales tax exemption certificate and include a reference to your email address so we may update your customer profile.
Returns
CHEMetrics generally accepts resalable merchandise returned within 60 days of order date less a 20% restocking fee. Call to obtain authorization. Additional fees may be imposed for special handling.
Bill Adjustments
To inquire about an invoice or request an adjustment, please contact a customer service representative at 800.356.3072 or orders@chemetrics.com.
Warranty
CHEMetrics warrants its products to be free of defects in materials and workmanship for two years from date of manufacture. This warranty does not apply to merchandise improperly stored or handled by a party or parties other than CHEMetrics.
Liability
Liability for defective merchandise is limited to replacement cost. In no event shall CHEMetrics be liable for any injury, loss or damage resulting from the handling or use of its products. CHEMetrics does not authorize any person or agent to accept liability on its behalf.
Site Notices
The entire content of this site, including but not limited to text, graphics and code, is the property of CHEMetrics, and is protected by United States and international copyright laws and treaties; and subject to the following limited license, any violator of these protected rights shall be liable to the full extent allowed by law. Site visitors are granted permission to copy, download or print portions of this site for the sole purpose of placing an order with CHEMetrics. Reproduction, distribution, or transmission of the site’s content is otherwise strictly prohibited as is alteration or deletion of any proprietary copyright and/or trademark notices from site content unless expressly authorized by CHEMetrics. COPYRIGHT 2010-2019, CHEMetrics, Midland, Virginia, U.S.A. ALL RIGHTS RESERVED.
Privacy Policy
During the order process, we may request for your name, e-mail or regular mail address, phone number, credit card information, or other data. By using our site, you consent to our privacy policy.
Protection of User Data
- We implement a variety of security measures to maintain the safety of your personal information. It is encrypted, maintained, and transmitted via Secure Socket Layer (SSL) network technology and is only accessible by a limited number of persons who have special access rights and are required to maintain confidentiality.
- We do not use ‘cookies’, nor do sell, trade, or otherwise transfer your personally identifiable information to outside parties beyond those charged with hosting our website or otherwise assisting in its operation operating our website. We may, however, release your information when we believe doing so is appropriate to comply with the law, enforce site policies, or protect ours or others’ rights, property, or safety.
- Please note that we may maintain information about individual sales transactions in order to service that transaction and maintain business records.